Keynote Address Speakers

Zita Cobb

Founder and CEO, Shorefast and
Innkeeper of the Fogo Island Inn

Zita Cobb is Founder and CEO of Shorefast and Innkeeper of the Fogo Island Inn. A registered Canadian charity, Shorefast uses business-minded means to help secure economic and cultural resilience for Fogo Island, NL: one of Canada’s oldest settlements.

Following a successful career in high-tech, Zita returned to her home of Fogo Island to help grow another leg on the economy of this singular rural place.

Alan Doyle

Alan Doyle, actor, producer, best-selling author, and best-known as lead singer for Newfoundland and Labrador’s beloved Great Big Sea, these past 20+ years hardly needs an introduction.

Charlene Johnson

CEO Noia

Charlene Johnson was a Member of the House of Assembly, Government of Newfoundland and Labrador, from 2003 to 2014. As a senior cabinet minister during her tenure she led a number of high profile departments, including Finance and Human Resource Secretariat, President of Treasury Board; Innovation, Business and Rural Development; Child, Youth and Family Services; and Environment and Conservation. She was also the minister responsible for the Status of Women and parliamentary secretary to the Minister of Natural Resources. Prior to the Government of Newfoundland and Labrador, Charlene worked as a policy analyst for the Nova Scotia Utility and Review Board.

Marcus Lam

Vice President
InterVISTAS Consulting

Marcus Lam, with over 12 years of industry and professional experience, has worked with aviation clients across the globe in airport air service development, airline network and fleet planning, airline alliance/partnerships valuation, and airline turnaround business plan development.

Howard K. Mann

Vice President
Campbell-Hill Aviation Group

Mr. Mann joined Campbell-Hill Aviation Group in February 2015 as a Vice President with more than seventeen years of wide-ranging aviation consulting and Washington experience.

For the last twelve years, Mr. Mann been active in air service development consulting where he specialized in air service development, strategic planning and regulatory policy to airport, airline and industry clients.

Ferio Pugliese

Senior Vice President
Air Canada Express and Government Relations
Air Canada

Ferio Pugliese was appointed Senior Vice President, Air Canada Express and Government Relations in August 2018. In this role, Ferio has overall responsibility for the strategic direction of Air Canada’s regional operations, management of the Capacity Purchase Agreements and the relationship with current and future regional carriers operating on its behalf. He also has oversight for all relationships between the airline and the various levels of government.

Panel Discussion Contributors

Eric Bordeleau

Senior Director
International Network Planning and Air Canada Jetz

With 22 years at Air Canada, Eric has held several positions with the company, starting as an agent at the Aeroplan call center, and moving into managements roles at Dorval airport, within Revenue Management, Corporate Scheduling and Network Planning. Eric was Director Regional Airlines before being named Director Network Planning where his scope encompasses managing and planning Air Canada’s world-wide network and fleet of over 200 routes and 300 aircraft.

Pierre Charbonneau

Director, Passenger & Facilitation
International Air Transport Association – IATA

Pierre joined IATA in October 2015 to provide leadership and direction to drive the industry in improving the overall passenger experience throughout the journey, focusing on the interaction of the passenger with airlines, airports and other industry stakeholders.

He began his career at Air Canada in 1988 and held numerous positions over his 21-year tenure with the airline. He spent most of his career managing customer service and airport operations.

Cathy Duke

CEO, Destination St. John’s

Cathy Duke has been the CEO of Destination St. John’s (DSJ) for the last eight years where she directs sales and marketing efforts in attracting meetings and conventions, leisure travel and sport tourism to the destination. Prior to this, Ms. Duke served as Deputy Minister with the Government of Newfoundland and Labrador, leading the Departments of Tourism Culture and Recreation (TCR) and Innovation Trade and Rural Development (INTRD).

Johanne Gallant

President & CEO
Fredericton International Airport

Johanne Gallant joined the Fredericton International Airport Authority (FIAA) in March 2015, bringing over 30 years of success in the fields of marketing, sales and international trade to New Brunswick’s capital city. Prior to joining the FIAA Ms. Gallant spent over a decade leading the considerable growth at the Greater Moncton International Airport as Director of Airport Commercial Development and Acting President and CEO (2011-2014). Previous to that role she held various positions with the New Brunswick Department of Tourism and Economic Development including Director of Marketing and Trade Sales.

Andrew Gibbons

Director of Government Relations & Regulatory Affairs

Andrew (Andy) Gibbons is WestJet’s Ottawa-based Director of Government Relations & Regulatory Affairs. Andy has been with WestJet since 2012. He is one of Canada’s leading public affairs practitioners.

Prior to joining WestJet, Andy served as Vice President of Public Affairs for H+K Strategies, a global communications and government relations agency. At H+K, Andy led advocacy efforts for a diverse group of clients in the transportation, finance and health sectors.

Chris Hagen

Director of Product Supply

Chris has been with Malvern since its inception, taking the role of Director of Product Supply in January 2019 and having previously been with Super Break since 2003.

He is responsible for Product Supply across the group and he and his team ensure excellent relationships and commercial terms with partners in accommodation, transport, entertainment, attraction and experience sectors together with leading product supply strategy.

Thorleifur Thor Jonsson

Senior Manager, Trade delegations and Visit Iceland
Promote Iceland

Thorleifur has been working for Promote Iceland since its establishment in 2010 and prior to that with its predecessor The Trade Council of Iceland since 2007. Main areas of responsibility have been organizing Trade delegations and workshops, world vide, both promoting Iceland as a Tourism destination and Icelandic exports in general. He is a board member of The Icelandic Route Development Fund. Prior to joining The Trade Council Thorleifur was the Chief Economist of the Icelandic Travel Industry Association from its establishment in 1999 and earlier he was Managing Director of a Bus operating company.

Robert Kokonis

President and Managing Director
AirTrav Inc.

Robert J. Kokonis leads Toronto-based aviation advisory, AirTrav Inc., a firm he co-founded in 2001. He has spent 29 years in the aviation and travel sectors, with companies such as Air Canada, Finnair, Royal Jordanian, Carlson Wagonlit Travel and Worldspan.

Gabriella Lechner

Director, Marketing and Sales Communications
Air Canada

Gabriella holds over 25 years at Air Canada, having first started in In-Flight Service before moving into various management roles within Product Marketing and Marketing Communications.

Gunnar Már Sigurfinnsson

Managing Director
Air Freight and Logistics

Gunnar Már Sigurfinnsson has served as the Managing Director of Icelandair Cargo since May 2008. From mid-year 2018 to February 2019 he also served as Chief Commercial Officer alongside his role at Icelandair Cargo. Prior to that he was SVP of Sales and Marketing at Icelandair from 2005. Gunnar Már became the Director of Sales Planning and Control in 2000, and in 2001 he became General Manager of Germany, Netherlands & Central Europe regions. Gunnar Már holds a Business Administration Degree from the University of Iceland.

Susan Oland

Director of Partnership – Sunwing Travel Group

Susan has been working with Sunwing for over 13 years. Her role as Director of Partnerships with Sunwing’s Travel group involves overseeing Governments and Ministries for all Caribbean countries that Sunwing flies into. She also contracts and buys all product in the Dutch and English Caribbean and she is accountable for securing, building and maintaining partnerships with both Ministries and Hotels.

Andrew Pierce

Vice President
Network Planning and Reporting, Porter Airlines

Andrew joined Porter’s startup team in 2005, when he participated in the initial business plan and purchase of Bombardier Q400 turboprops. He led the sales, marketing and communications efforts before taking on technical projects like the website and its integration with the reservations system, followed by program initiatives like Porter Pass and VIPorter.

Cláudia Ribeiro De Almeida

Tourism, School of Management, Hospitality and Tourism
University of the Algarve

Cláudia Ribeiro de Almeida has a Post-doctoral Degree in Tourism, a PhD Degree in Tourism, a Master Degree in Total Quality Management in Services, a Degree in Marketing and a Bachelor in Tourism.

Break-Out Session Presenters

Carmen Donnelly

Director, Air Service Development & Passenger Markets
Edmonton International Airport

Carmen has been with Edmonton Airports for over 20 years and has transitioned from her early days in operations into the commercial side of business where she has held key roles in generating non-aeronautical revenue. She has been leading aspects of the Commercial Development team including Parking, Concessions and Marketing over the last 10 years.

Stephen Leonard

OAG Airports Manager for North America

Stephen Leonard is the OAG Airports Manager for North America. He’s been with the company since the OAG acquisition of Flightview four years ago with three years spent in the Business Development role for the Americas and global sales teams.

Monette Pasher

Executive Director, Atlantic Canada Airports Association
Owner, Sea Communications

As the Executive Director of the Atlantic Canada Airports Association, Monette is responsible for policy, planning and advocacy efforts for 13 airports in the Provinces of Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland and Labrador. Combined Atlantic Canada’s Airports move over 8 million passengers annually and contribute over $4.4 billion to the region’s economy.